Common Pitfalls to Avoid When Entering Tracking for Your Order

Protect your account by using verified tracking sources.

Why Accurate Tracking Matters

Tracking accuracy directly affects your seller metrics, buyer trust, and order defect rate.

eBay verifies tracking numbers against carrier databases if your tracking data doesn’t match, your shipment may be marked invalid or not delivered, even when the buyer receives it and an ensuing refund may be in order.

Common Pitfalls

1. TrackTaco Is No Longer a Viable Option

Why:

The zip code TrackTaco provides does not match your buyer’s address.

As a result:

• The delivery photo will often show a different house
• eBay flags it as inconsistent tracking
• It won’t be marked as delivered in sync with your Amazon order

Risk:

Using TrackTaco tracking can lead to “Item Not Received” claims and reduced seller performance ratings. Your account will likely get shut down if you use TrackTaco continuously.

2. Aquiline Tracking Is Risky

Why:

Aquiline has been removed before as a valid eBay carrier, and it can happen again at any time.

eBay regularly audits carrier networks, and if Aquiline gets deactivated, all active orders using it will show as invalid tracking.

Risk:

Invalid or missing tracking will increase your Order Defect Rate and hurt your account metrics.

3. Handling Infinity Shipment Errors

If Infinity fails to automatically mark an order as shipped, don’t worry.

Here’s what to do:

1. Reach out to Infinity Support immediately.
2. Manually mark the order as shipped on eBay to prevent delays.
3. We will provide verified tracking shortly after.

The Verified Solution: Infinity-Provided Tracking

Infinity supplies tracking from a verified carrier (Zinc) that ensures:

• Matching zip codes with the buyer’s address
• Authentic delivery photos
• Delivery status synced to your Amazon order

This guarantees:

• Higher customer satisfaction
• Lower order defect rates
• Consistent performance metrics across your account

Updated on: 10/28/2025