Customer Service
How To Handle Returns
What to Do When a Buyer Opens a Return on eBay Buyer-initiated returns are normal. They are not a loss event if you handle them correctly. Here is the clean, low-stress way to deal with returns without losing money or risking negative feedback. Step 1: Accept the Return Immediately Always accept the return. Declining or delaying: Increases the chance of negative feedback Can escalate the case to eBay Makes you look uncooperative as a seller Accepting the return keepsFew readersHow To Deal With Item Not Received Requests
Item Not Received (INR) on eBay? Don’t Panic, Here’s How to Win It An INR sounds serious, but most are easy wins if you respond correctly. If the item was delivered, this is a process issue. The Golden Rule Proof of delivery wins INR cases. Nothing else matters. Step 1: Identify What Tracking You Have Best Case (Preferred by eBay) If the order was fulfilled via Amazon and shipped with: USPS UPS FedEx Use the carrier’s tracking,Few readers
Profit Optimization
Improving Sell-Through: Refreshing Your Old or Inactive Listings
++A simple, repeatable process to refresh inactive listings and boost your sell-through rate.++ When to Churn You should churn listings that meet the following conditions: Listing age over 21 days (3 weeks) 0 views, 0 watchers, and 0 sales No active promotions or meaningful traffic history worth keeping Why Churn Listings 1. eBay favors new activity eBay’s alSome readersAutomated Marketing Campaign Setup
++Set up an automated eBay Promoted Listings campaign using rule-based targeting.++ What Is an Automated Promoted Listings Campaign? An automated Promoted Listings (General) campaign allows eBay to automatically promote all current and future listings that meet your rules, removing the need for manual listing selection. Where to Start Navigate through your eBay account to: Sell → Advertising → CrSome readersOptimizing Your Profitability with the Prime Store Card
++Leverage the Amazon Store Card to instantly boost your profit margins and scale smarter.++ Why the Prime Store Card Matters 💳 The Amazon Store Card is a game-changer for dropshipping businesses. When paired with Infinity’s automation, it turns every purchase into a built-in margin booster. Key Benefits 1. 5% Cashback on All Prime Orders Every Prime order you place earns 5% backFew readersUnderstanding Sales Tax for eBay Sellers (and How to Purchase Tax-Free)
++Learn how sales tax works for eBay sellers and how to register for sales-tax-free purchasing through Amazon.++ eBay Handles Sales Tax Automatically eBay automatically collects, remits, and reports sales tax on behalf of sellers for all states where marketplace tax laws apply. This means: You do not need to calculate or collect sales tax manually. eBay automatically adds sales tax at checkout for buyers in states that require it. The collected tax is remitted directly toFew readersHow Prime for Young Adults Can Boost Your Profits (and How to Register)
++Cut your costs, earn cashback, and scale your dropshipping business faster with Prime for Young Adults.++ What Is Prime for Young Adults? Prime for Young Adults is a discounted Amazon Prime membership for anyone aged 18–24 (including students). It provides all standard Prime benefits: fast shipping, Prime Video, Music, Gaming, and exclusive deals, at 50% off the regular price.Few readersFree Shipping Supplies, How To Claim Ebay Quartlery Promo
Unlock Your $50 Quarterly eBay Shipping Supplies Coupon If you have a Premium eBay Store, you are eligible for a $50 coupon each quarter to use on eBay-branded shipping supplies. This benefit helps reduce packaging costs and maintain consistent, professional fulfillment. What Is the eBay Shipping Supplies Coupon? eBay provides Premium Store subscribers with a $50 quarterly credit that can bFew readers
Listing
What Does Mirror List Do?
++Quickly create optimized eBay listings from Amazon products using ASINs.++ Overview Mirror List is a tool inside Infinity that lets you instantly create optimized eBay listings from one or more Amazon ASINs (Amazon product identifiers). It automates every part of the listing process, from title optimization to VERO screening, so you can scale faster without manual work. How It WorkSome readersUnderstanding eBay Selling Limits (And How to Increase Them)
++Learn how eBay selling limits work and how to raise them strategically.++ What Are eBay Selling Limits? eBay sets monthly selling limits to help new and growing sellers manage risk and maintain buyer trust. These limits cap both: The number of items you can list The total dollar value of items you can sell per month Does Infinity Have Listing Limits? We also limit your listSome readersWhat Is Get ASIN by Item ID?
++Quickly find the matching Amazon product for any eBay listing with one click.++ Overview Get ASIN by Item ID is a tool within Infinity that lets you instantly retrieve the Amazon product link associated with an eBay listing. By entering an eBay Item ID, Infinity identifies the correct Amazon ASIN (Amazon Standard Identification Number) and returns the product link. HFew readersWhat Does Auto List Do?
++Automatically add Infinity’s vetted product leads to your eBay store without needing to enter ASINs manually.++ Overview Auto List works just like Mirror List, but instead of you pasting Amazon ASINs, Infinity automatically selects and lists products from its curated lead pool. This feature saves time, prevents market saturation, and ensures every user gets exclusive listings. How It WorksFew readersCommon Pitfalls to Avoid When Listing on eBay
++Protect your account and ensure smooth growth by following these key listing guidelines.++ Why It Matters eBay closely monitors new seller activity. Rapid or risky listing behavior can trigger account restrictions or suspensions. By avoiding the pitfalls below, you’ll keep your account healthy and scale properly. Listing Safely and Strategically 1. Don’t List Too Many Items at Once Start small. Avoid listing hundreds of products in a single day: this looks unnatural to eBay’s sFew readersWhat Does Autonomous Listing Do
Autonomous Listing lets Infinity automatically list products to your eBay store without you selecting items or entering ASINs. How to Use Autonomous Listing Log in to your Infinity dashboard Go to https://infinitybot.io/dashboard/listing Click Autonomous Listing Enter the number of items you want listed (up to 300) Submit Infinity will automatically list that number of products to your eBay account once per day. How It Works Infinity selects producFew readers
Order Fulfillment
How to Use Manual Order (and What It’s For)
++Easily place orders that weren’t processed automatically — Infinity handles the rest.++ Overview The Manual Order feature is used when an order was not placed automatically by Infinity for any reason. Instead of fulfilling it yourself, you can use Manual Order to have Infinity place it on Amazon, mark it as shipped, and update eBay with valid tracking: just like an automated order. How It Works Enter the eBayFew readersWhat Are Order Tokens and How Do I Buy Them?
++Order Tokens allow Infinity to place and fulfill your eBay orders automatically.++ Overview Order Tokens are the credits Infinity uses to place orders on your behalf. Each time Infinity processes and fulfills an order automatically, one token is deducted from your account balance. How It Works Automatic Usage Every time Infinity places an order for you, including handling fulfillment, shipment, and tracking, one token is used. *IFew readersTwo Step Dropshipping Guide
Two-Step Dropshipping Guide After you make a sale on eBay, there are two ways to get the item to the buyer: Ship directly to the buyer Ship to yourself/warehouse first, then forward to the buyer What Is the Two-Step Method? The two-step method involves shipping the item to your own address (or warehouse) first, then forwarding it to the buyer. Here’s a quick breakdown of the two-step method: Pros No need to use TrackTaco to mask Amazon tracking numbers.Few readers