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Technical Issues
Reference this section of our help center if you're experiencing issues that are abnormal.
Tracking
Technical Issues with Tracking
++If your Amazon order has shipped but tracking hasn’t appeared yet, here’s how to troubleshoot it.++ Why Tracking Might Be Delayed Infinity continuously checks Amazon for updates, including tracking details. However, there can sometimes be a short delay between when Amazon marks an item as “shipped” and when tracking appears in your Infinity dashboard or eBay order. Common Reasons and Fixes 1. Tracking Sync Delay Infinity po
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Listing
Technical Issues with Listing (Error Explanations)
Common Listing Errors and Their Meanings 1. “Item is VERO” Meaning: You attempted to list an item from a VeRO (Verified Rights Owner) brand. These brands restrict third-party sellers from listing their products, and eBay will remove such listings. Solution: Avoid VeRO brands entirely. Infinity automatically blocks these items to protect your account. 2. “Unhandled Error Occurred” Meaning:
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Order Fulfillment
Technical Issues with Ordering (Error Explanations)
++Encountered an error while Infinity tried to place an order for you? Here’s what each message means and how to resolve it.++ Common Ordering Errors and How to Fix Them 1. “Account Login Failed” Meaning: Infinity was unable to log into your Amazon account to place an order on your behalf. Fix: Follow these three checks: Verify your credentials: Ensure your Amazon email, password, and TOTP (2FA) are entered correctly under: https://www.infinitybot.io/dashboard/acc
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