Technical Issues with Listing (Error Explanations)
Common Listing Errors and Their Meanings
1. “Item is VERO”
Meaning:
You attempted to list an item from a VeRO (Verified Rights Owner) brand.
These brands restrict third-party sellers from listing their products, and eBay will remove such listings.
Solution:
Avoid VeRO brands entirely. Infinity automatically blocks these items to protect your account.
VeRO violations can lead to listing removals or account suspensions.2. “Unhandled Error Occurred”
Meaning:
We are replenishing the lead pool: temporarily no items are available for listing.
Solution:
Please wait a few minutes while new leads are added. You’ll be able to resume listing shortly.
This is a temporary system refresh: no action required on your end. |
3. “Item Exceeds Max Listing Price”
Meaning:
The item you’re trying to list costs over $170 on Amazon.
High-value items often attract problematic buyers (e.g., “item not received” claims).
Solution:
Select another item under $170. Infinity automatically blocks these listings to protect you from potential return fraud.
4. “Listing This Item Will Put You Over Your eBay Listing Limit”
Meaning:
eBay imposes monthly limits on new sellers. You’ve reached the cap on either:
- Number of items listed
- Total sales value allowed per month
Solution:
Wait until your next monthly reset or request a limit increase from eBay directly in Seller Hub → Monthly Limits.
Learn more in our guide: [Understanding eBay Selling Limits (And How to Increase Them)]()
5. “This Title Violates eBay’s Listing Policy”
Meaning:
The item’s title includes prohibited words or formatting that violates eBay’s title rules.
Solution:
Edit your product title and remove restricted terms or formatting symbols before retrying.
Titles must accurately describe the product and comply with eBay’s keyword policies. |
6. “Auth Token is Invalid”
Meaning:
Your eBay authorization token has expired or been revoked.
Solution:
- Go to your Infinity dashboard → https://www.infinitybot.io/dashboard/accounts
- Under “eBay Account Information”, click Reconnect
- Approve the connection again on eBay’s authorization page
Once reconnected, your listings will resume normally.
Quick Recap
Error | Meaning | Action |
|---|---|---|
Item is VERO | Restricted brand | Skip item |
Unhandled error | Lead pool refreshing | Wait |
Item exceeds max price | Above $170 threshold | Choose cheaper item |
Over listing limit | eBay limit reached | Wait / request increase |
Title violates policy | eBay title issue | Edit title |
Auth token invalid | eBay Auth Token expired | Reconnect |
Updated on: 28/10/2025
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