Technical Issues with Listing (Error Explanations)
Last updated: October 28, 2025
Common Listing Errors and Their Meanings
1. “Item is VERO”
Meaning: You attempted to list an item from a VeRO (Verified Rights Owner) brand. These brands restrict third-party sellers from listing their products, and eBay will remove such listings. Solution: Avoid VeRO brands entirely. Infinity automatically blocks these items to protect your account. ||| VeRO violations can lead to listing removals or account suspensions.
2. “Unhandled Error Occurred”
Meaning: We are replenishing the lead pool: temporarily no items are available for listing. Solution: Please wait a few minutes while new leads are added. You’ll be able to resume listing shortly. | This is a temporary system refresh: no action required on your end. |
3. “Item Exceeds Max Listing Price”
Meaning: The item you’re trying to list costs over $170 on Amazon. High-value items often attract problematic buyers (e.g., “item not received” claims). Solution: Select another item under $170. Infinity automatically blocks these listings to protect you from potential return fraud.
4. “Listing This Item Will Put You Over Your eBay Listing Limit”
Meaning: eBay imposes monthly limits on new sellers. You’ve reached the cap on either:
- Number of items listed
- Total sales value allowed per month Solution: Wait until your next monthly reset or request a limit increase from eBay directly in Seller Hub → Monthly Limits. Learn more in our guide: Understanding eBay Selling Limits (And How to Increase Them)
5. “This Title Violates eBay’s Listing Policy”
Meaning: The item’s title includes prohibited words or formatting that violates eBay’s title rules. Solution: Edit your product title and remove restricted terms or formatting symbols before retrying. | Titles must accurately describe the product and comply with eBay’s keyword policies. |
6. “Auth Token is Invalid”
Meaning: Your eBay authorization token has expired or been revoked. Solution:
- Go to your Infinity dashboard → https://www.infinitybot.io/dashboard/accounts
- Under “eBay Account Information”, click Reconnect
- Approve the connection again on eBay’s authorization page Once reconnected, your listings will resume normally.
Quick Recap
| Error | Meaning | Action | | ---- | | Item is VERO | Restricted brand | Skip item | | Unhandled error | Lead pool refreshing | Wait | | Item exceeds max price | Above $170 threshold | Choose cheaper item | | Over listing limit | eBay limit reached | Wait / request increase | | Title violates policy | eBay title issue | Edit title | | Auth token invalid | eBay Auth Token expired | Reconnect |