Technical Issues with Ordering (Error Explanations)

++Encountered an error while Infinity tried to place an order for you? Here’s what each message means and how to resolve it.++

Common Ordering Errors and How to Fix Them

1. “Account Login Failed”

Meaning: Infinity was unable to log into your Amazon account to place an order on your behalf. Fix: Follow these three checks:

Verify your credentials: Ensure your Amazon email, password, and TOTP (2FA) are entered correctly under: https://www.infinitybot.io/dashboard/accounts Sections: Amazon Account Information, Billing Information, Payment Information.
Disable Passkey Login: On Amazon → Account → Login & Security → Passkey → Delete any existing passkeys.
Set Authenticator as Primary 2FA: On Amazon → Account → Login & Security → Two-Factor Authentication → Primary Method → choose your authenticator app (Authy or Google Authenticator). ||| Passkeys and SMS 2FA methods can cause automated login failures. Always use TOTP and make sure it is the primary method.

2. “Internal Error”

Meaning: Either Amazon or Infinity is experiencing a temporary outage. Fix: Please manually retry in a bit our systems automatically recover as soon as the issue is resolved. | No action is needed from your end. This is a temporary technical issue. |

3. “No Matching Shipping Options”

Meaning: Amazon cannot ship the item to your buyer’s address due to regional restrictions. Example: a product that violates California Proposition 65 cannot ship to a California address. Fix: Send the item to yourself first, then to your customer. | Some chemicals, supplements, and restricted materials trigger this error. |

4. “Order Probably Placed”

Meaning: Infinity detected an incomplete confirmation from Amazon: the order might have gone through successfully. Fix: Log in to your Amazon account → Orders and check if it was placed. If you don’t see it, contact Amazon Support to verify there are no purchasing restrictions on your account. ||| This often happens when Amazon requires extra verification or when payment limits are reached.

5. “Item Not Supported”

Meaning: The product can only be purchased through an Amazon Business Account, standard personal accounts can’t buy it. Fix: Select another product, or if you have a verified Amazon Business account, connect that instead.

6. “Invalid Product ID”

Meaning: The item no longer exists or has been removed from Amazon’s catalog. Fix: Reach out to your buyer to suggest an alternative product, or manually locate a similar replacement on Amazon to fulfill the order. | Infinity removes invalid listings automatically from your future lead pool. |

6. “No error shows on the dashboard

Meaning: Either your auth token has expired or you're out of tokens. Fix:

Navigate to https://www.infinitybot.io/dashboard/accounts and hit reconnect where it says eBay account information.
Navigate to https://www.infinitybot.io/dashboard/profile and click buy more tokens where it says manage tokens.

Quick Reference Table

| Error | Meaning | Recommended Action | | ---- | | Account login failed | Amazon login failed | Verify credentials, remove passkey, use auth app | | Internal error | Temporary outage | Wait, system will recover | | No matching shipping options | Restricted destination | Send product to yourself first, then to customer | | Order probably placed | Unconfirmed Amazon checkout | Contact Amazon | | Item not supported | Business-only product | Find similar replacement | | Invalid product ID | Product removed | Find similar replacement | | No error received | Your out of credits | Buy more credits |