Configuring Messaging Automation

Messaging Automation sends buyers timely, on-brand messages automatically. You set it up in Configuration → Messaging Automation.

What it can do

• Acknowledge an order and set expectations on shipping.
• Share tracking updates.
• Politely request feedback after delivery.
• Answer common questions instantly so you only handle the messages that need a human.

Why it matters

Proactive, professional communication prevents cases, protects feedback, and saves you hours of repetitive replies. eBay also rewards fast response times.

Tip

Keep messages short, friendly, and free of anything that hints at dropshipping (no supplier or Amazon mentions). Let the automation handle the routine and step in only for the exceptions.