Handling Payment Disputes (Chargebacks)

A payment dispute is when a buyer disputes the charge with their bank or card issuer instead of going through eBay's normal return flow. The Payment Disputes tab on Order Inquiries is where you see and respond to them.

How to respond

1. Decide quickly whether to accept or challenge the dispute.
2. Challenge with evidence when the order was legitimate: proof of delivery (tracking), the item description, and any buyer communication.
3. Watch the deadline. Disputes expire; missing the window forfeits the funds.

Why it matters

Chargebacks can take the money back even after a sale settles, and a pattern of them hurts your account. Strong tracking and clear listings are your best defense.

Tip

Always upload valid tracking. Proof of delivery to the buyer's address is the single most effective piece of evidence in a "not received" dispute.