What Is The Communications Page?

The Communications page is your buyer-message inbox. It brings eBay messages into one place so you can answer questions fast and keep your response metrics healthy.

What you can do here

• Read and reply to buyer messages.
• Keep track of conversations that need a response.
• Lean on automated replies for the common questions (shipping time, tracking, returns).

Why it matters

Fast, clear replies prevent cases, protect your feedback, and turn questions into sales. eBay also tracks your response time, so staying on top of messages helps your account standing.

Tip

Set up Messaging Automation in Configuration so routine questions get an instant, on-brand reply and you only handle the messages that actually need you.